PAY MONTHLY DIRECT DEBIT MEMBERSHIP PACKAGES
All of our pay monthly packages are paid by direct debit and have minimum contract periods. We offer a 12 month contract. Please be aware that all of our pay monthly direct debit packages are on-going memberships. For example, this means that if you take a 12 month minimum contract out, payments will continue to come out of your bank account on a monthly basis after your initial 12 month contract period. This is known as your rolling out of contract period. Payments will only stop if the member instructs Metro to cancel the membership. This applies to all of our pay monthly packages.
Our staff are trained to inform all new members that join up at reception of the above terms and it is also stated in the sign-up process and the sign-up confirmation email that is sent out.
We will not refund any payments to a member who fails to instruct us to cancel their membership through the correct procedure after their contract period, regardless to whether they have been using the facility or not. Nor will we refund any payments to a member who advises us that they were not aware that they signed up to an on-going membership which continued after the minimum contract period.
Any pay monthly membership package can be cancelled at any time after the initial minimum contract period. A membership can be cancelled by filling out a cancellation request form at reception or emailing your cancellation request to firstname.lastname@example.org. If emailing, please include your full name, address and date of birth.
Once we have processed your cancellation, we will email you confirmation. Please allow up to 3 working days to receive the confirmation email. If you don’t get your cancellation confirmation email within 3 working days, please follow it up by contacting the club. We can’t be held responsible for not processing a cancellation if we don’t receive the email.
Be aware, that you have to give at least 7 days notice before your monthly payment date in order to stop your next payment being debited.
OUR DIRECT DEBIT COLLECTION COMPANY
We use a company called STRIPE to process and collect our members direct debit payments and it will show up as Metro Gym on bank statements.
Any unpaid DD payments whilst under the 12 month term may be passed to a 3rd party debt collection provider which you the customer will carry the costs to retrieve any missed membership payments.